Return, Refund & Cancellation Policy
Returns & Exchanges
At OUDIQ PERFUMES LLP, we maintain strict quality standards for all our products. Due to the personal and consumable nature of fragrances, all products are non-returnable and non-exchangeable.
All sales made through our website are final.
Exceptions (Damaged / Incorrect Orders)
Returns or replacements will be considered only in cases of fulfillment errors, including:
· Incorrect product delivered
· Missing items in the order
· Product received in a damaged condition
To be eligible:
· You must notify us within 48 hours of delivery
· The product must be unused and in original packaging
· Supporting proof (unboxing video/images) may be required
Non-Eligible Cases
We do not accept returns or replacements for:
· Change of preference or dislike of fragrance
· Products that have been used or opened
· Damage caused due to improper usage, handling, or storage
· Minor packaging variations that do not affect product quality
Reverse Shipping
In cases where a return/replacement is approved due to a fulfillment error:
· Reverse pickup will be arranged by us, or
· Courier charges (if self-shipped) will be reimbursed by OUDIQ
Refund Policy
Refunds will be processed only in cases of verified fulfillment errors.
· Approved refunds will be initiated within 10–15 business days
· Refunds will be credited to the original payment method
· In case of prepaid orders, banking timelines may vary depending on your provider
Cancellation Policy
· Orders can be cancelled only before they are dispatched
· Once the order has been shipped, cancellation is not permitted
Contact & Support
For any queries or assistance regarding your order, please reach out to: