Shipping Policy
Shipping Policy – OUDIQ
Effective Date: 1st Sep 2026
At OUDIQ, every order is handled with care and attention, ensuring your fragrance reaches you in perfect condition. This Shipping Policy outlines how we process, dispatch, and deliver your orders.
1. Shipping Coverage
OUDIQ offers delivery across India.
2. Shipping Partners
We collaborate with trusted logistics providers, including:
- FedEx
- Blue Dart
- DHL
- DTDC
Selection of the courier partner is based on serviceability, location, and operational efficiency.
3. Processing & Dispatch
- Orders are processed after successful payment confirmation
- Dispatch timelines may vary depending on product availability and order volume
- Order cut-off times are indicative and subject to delays due to payment authorization or operational factors
Once dispatched, you will receive tracking details to monitor your shipment.
4. Estimated Delivery Timelines
- Domestic (India): Approximately 4–5 business days from dispatch
Delivery timelines are estimates and may vary due to external factors such as logistics disruptions, remote locations, or customs processing.
5. Shipping Charges
- Free shipping is available within India (subject to ongoing offers)
- International shipping charges are calculated at checkout based on destination and package weight
6. Delivery & Receipt
- All deliveries require a signature upon receipt
- Once an order has been delivered and signed for, responsibility transfers to the recipient
If you designate a third party (e.g., gifting), their acceptance of the delivery will be considered valid proof of fulfillment.
7. Insurance & Risk
All shipments are insured while in transit until successfully delivered.
Upon confirmed delivery, including signature acknowledgment, the risk and ownership of the product pass to the customer.
8. Shipping Restrictions
We comply with all applicable shipping regulations and courier restrictions.
Orders may be refused, delayed, or cancelled if they include or are associated with restricted or prohibited items as defined by logistics partners or governing authorities.
9. Address Accuracy & Delivery Attempts
- Customers are responsible for providing accurate and complete shipping details
- Failed delivery attempts due to incorrect address, unavailability, or refusal may result in additional shipping charges
OUDIQ is not responsible for delays or losses arising from incorrect information provided by the customer.
10. Order Modifications
Once an order has been dispatched:
- Shipping addresses cannot be modified
- Orders cannot be redirected or intercepted
Please ensure all details are correct at checkout.
11. International Shipping – Duties & Taxes
For Customers in India
All listed prices are inclusive of applicable taxes.
For International Customers
Orders are generally shipped on a DDU (Delivery Duty Unpaid) basis:
- Prices shown do not include import duties, customs charges, or local taxes
- These charges must be paid by the recipient at the time of delivery
Failure to pay applicable duties may result in delays, returns, or abandonment of the shipment.
12. Customs & Delays
International shipments may be subject to customs clearance procedures, which can cause delays beyond our control.
OUDIQ is not responsible for:
- Customs-related delays
- Additional documentation requirements
- Charges imposed by customs authorities
13. Delivery Exceptions
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Logistics disruptions
- Public holidays
- Regulatory processes
Such delays are beyond our control and do not qualify for cancellation or refund.
14. Contact
For any shipping-related queries:
Email: care@oudiq.com